Terms of Service

Overview

Welcome to VELSÉE. The terms "we", "us", and "our" refer to VELSÉE. VELSÉE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any other policies posted on this website.

Our Products

We make every effort to describe and display our products accurately. However, colors, textures, and product appearance may vary slightly depending on your screen, device settings, lighting, and photography.

Product descriptions, prices, availability, and promotions may change without notice. We reserve the right to discontinue any product at any time.

Orders and Payment

When you place an order, you are making an offer to purchase the selected products. An order is not accepted until payment is received and the order is confirmed by VELSÉE.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, payment issues, inventory errors, incorrect pricing, or shipping restrictions.

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information for all orders placed through our store.

Pricing, Taxes, and Duties

All prices are listed in the currency displayed at checkout unless otherwise stated. Prices do not necessarily include taxes, import duties, customs fees, or other charges that may apply in your country or region.

Customers are responsible for any applicable customs duties, import taxes, or local fees required by their destination country, unless otherwise stated at checkout.

Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, incorrect shipping information, severe weather, public holidays, or events outside our control.

Risk of loss may pass to the customer once the order has been handed to the shipping carrier, subject to applicable law.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy. Please review the Refund Policy before placing your order.

Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, and brand materials, belongs to VELSÉE or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, or use any content from this website without our prior written permission.

Third-Party Services

Our store may use third-party services, including payment processors, shipping providers, analytics tools, marketing services, and Shopify. These third parties may have their own terms and privacy policies.

We are not responsible for the content, policies, or practices of third-party websites or services that are not controlled by VELSÉE.

Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, update information, cancel orders, or change product details at any time without prior notice, including after an order has been submitted.

Prohibited Uses

You may not use this website or our services for any unlawful, fraudulent, harmful, abusive, or unauthorized purpose. You may not interfere with the security, operation, or functionality of the website.

Limitation of Liability

To the fullest extent permitted by law, VELSÉE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, our products, or our services.

Changes to These Terms

We reserve the right to update or replace these Terms of Service at any time by posting the revised version on this website. Your continued use of the website after changes are posted constitutes acceptance of those changes.

Contact Information

Questions about these Terms of Service may be sent to us at velseevip@outlook.com.

Trade name: VELSÉE

Business address: No. 41, Wusi Road, Chendai Town, Jinjiang City, Quanzhou, Fujian Province, China

Business registration number: 92371000MA3T7T241B