Contact VELSÉE

Client Care

For product, sizing, order, delivery or return questions, contact VELSÉE at postmaster@velseevip.com. We reply within 1–2 business days.

For order-related enquiries, please include your order number and the email address used at checkout so we can assist efficiently.

Support hours: Monday to Friday, 9:00 AM – 6:00 PM China Standard Time (UTC+8).

Delivery, duties and returns

• Orders are dispatched from our fulfillment location in China with international tracking. Estimated delivery is 7–15 business days to the United States and Europe.
• Import duties and taxes, where applicable, are paid by the recipient and are not included in our prices.
• Returns are accepted within 30 days of delivery for unworn items with tags attached. See our Refund Policy and Shipping Policy.

Our address

VELSÉE
No. 41, Wusi Road, Chendai Town, Jinjiang City, Quanzhou, Fujian Province, China

Company details are available in our Legal Notice.